Enter and view: Hunters Lodge Residential Care Home

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Summary of report content

Healthwatch Leicester and Leicestershire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Leicester and Leicestershire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Leicester and Leicestershire visited Hunters Lodge Residential Care Home on Wednesday 29 August 2018.

The key findings highlighted areas in relation to patient feedback, staff feedback and observation.

The recommendations in the report state carry out a fire safety review. Carry out a review of activities and how they are planned, this could include activities encouraging family or carer involvement. Undertake a review of staff training and that qualifications or certificates be displayed within the building and on their website. Update the complaints procedure, with current contact information and be made available in the home and on their website. Ensure notices, signs and information regarding the home’s inspections are kept up to date.

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Written information, guidance and publicity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Hunters Lodge Residential Care Home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
Did you find this attached report useful?
0
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