Enter and view: Hunter’s Lodge Care Centre

Healthwatch Staffordshire undertook an enter and view visit to Hunter’s Lodge Care Centre on 25 February 2025.  They spoke to 27 people in total

Hunter’s Lodge Care Centre has been built and furnished to a good standard and is well-presented. Ongoing work is being completed in various areas on-site, contributing to a fresh, bright, and clean environment. Two of the units have no unpleasant odours, while one unit had a slight odour when Healthwatch visited during lunchtime, but nothing unusual or concerning. There are no tripping hazards, and while the grounds reflect typical winter conditions, maintenance staff were actively painting the external walls and fencing. 

Each individual room has a unique charm that reflects the personality of the resident. The atmosphere is comfortable, with well-equipped communal areas and nicely furnished resident rooms. The standard of personal care appears to be good, with all residents well-groomed and receiving individualised care tailored to their needs. We were told Deprivation of Liberty Safeguards (DOLS) are in place when required and added to care planning. 

The quality of food is also noteworthy; all meals are freshly prepared on-site. Some residents appreciate the extensive menu options available to them. The on-site activities are well-received, and both residents and their family members are encouraged to participate. 

Thoughtful finishing touches enhance the overall experience, such as organised activities and events, along with a birthday list to ensure that residents receive a cake and card on their special day. Additionally, the notice board provides important information about activities, feedback procedures, complaint processes, CQC details, and contact information for the registered manager.

There are six recommendations and a response from the provider.