Enter and view: Humberston Medical Practice

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Summary of report content

Healthwatch Leicester and Healthwatch Leicestershire visited Humberstone Medical Centre on 22 April 2024 to gather patient views of the service, observe the facilities and operation, and observe patient access. During the visit, Healthwatch Leicester and Healthwatch Leicestershire were unable to speak to any patients.

The report includes observations on the reception and waiting areas, appointment booking processes, accessibility, patient information, staffing, and patient involvement. The report contains 5 recommendations. Healthwatch Leicester and Healthwatch Leicestershire sent the report to Humberstone Medical Centre but received no response.

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Booking appointments
Consent, choice, user involvement and being listened to
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Humberston Medical Practice

Details of people who shared their views

Number of people who shared their views
0
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