Enter and view: Hull Royal Infirmary
Download (PDF 2.97 MB)Summary of report content
Healthwatch Kingston upon Hull conducted an announced Enter and View visit, as part of a planned visit following Healthwatch Kingston upon Hull have receiving a number of contacts from patients regarding discharge from Hull Royal Infirmary (HRI). These contacts have related to delays in leaving HRI once patients have been discharged by Consultants. The purpose of this visit is to ascertain reasons for delays in patients leaving the hospital and gather patient opinion of the discharge process.
Healthwatch Kingston upon Hull visited HRI on 18/03/2015.
Hull Royal Infirmary (HRI) is one of two sites operated by Hull & East Yorkshire Hospitals NHS Trust (HEYHT). HEYHT were established in October 1999 following the merger of the Royal Hull Hospitals NHS Trust and East Yorkshire Hospitals NHS Trust.
The summary of findings highlighted observations from the enter and view team in the following areas; timing, communications and process.
The recommendation informed that HEYH to conduct a review as to the use of ‘Ticket Home’ and its inclusion in discharge processes. HEYH to ensure that a Trust discharge process, suitable for use by all wards and to include responsibility for PTS transport booking and liaison, is adhered to. HEYH to conduct review of patient lounge usage and staffing, and its inclusion in discharge processes. HEYH to conduct a review of IDL timescales and reasons for delays.