Enter and view: Huddersfield Royal Infirmary Discharge Lounge

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Summary of report content

Healthwatch Kirklees and Healthwatch Calderdale visited the Discharge Lounge at Huddersfield Royal Infirmary as our data shows that discharge from hospital can often be a negative experience for people. They are currently engaging with people about their experience of intermediate care and reablement services following discharge from hospital, so this Enter & View visit supports this work.

A total of 31 people’s experiences are represented in the report.

What areas does the report cover? 

  • Environment and location (including ‘5 senses’ check)
  • How the discharge lounge functions
  • Discharge planning and information sharing
  • Timing of discharge
  • Waiting for discharge
  • Health and safety
  • Care, choice and dignity
  • Leaving hospital and homeward travel
  • Staff, students and volunteers
  • What’s working well
  • Ideas for improvement

The report has six recommendations about communication with patients about discharge planning; information provision, facilities in the discharge lounge, medication and leaflet provision.

The report contains a response from the provider.

 

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General details

Local Healthwatch
Healthwatch Kirklees
Healthwatch Calderdale
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Discharge
Food, nutrition and catering
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Discharge lounge/ discharge team/ discharge to assess

Details of people who shared their views

Number of people who shared their views
31
Does this report feature carers?
Yes
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