Enter and View: Howlish Hall Nursing Home

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Summary of report content

Healthwatch County Durham undertook an Enter and View visit to Howlish Hall Nursing Home on 25 February 2020. This was part of a programme of positive enter and view activity of local care homes.  Howlish Hall approached Healthwatch County Durham to be part of this programme. They spoke to 12 individual residents, carers, family members and staff, using a set of appreciative questions to prompt people to describe good practice they had experienced or seen.

Residents felt that the home was homely and comfortable.  There were good interactions and relationships between staff and residents.  Staff felt that the home was very enjoyable to work in.  People appreciated the activities on offer, but there were requests for  more.  Residents had a choice of menu at mealtimes.

There were 4 recommendations about keeping up the positive atmosphere and level of service in the home, responding to suggestions for more activities, and introducing some dementia friendly touches to the décor.

The report contains a response from the service provider setting out the actions they have taken in response to the recommendations.

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General details

Local Healthwatch
Healthwatch County Durham
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Engagement event
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Howlish Hall Nursing Care Home

Details of people who shared their views

Number of people who shared their views
12
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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