Enter and view: Housing with care services in Hackney

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Summary of report content

Healthwatch Hackney conducted 6 Enter and View visits to housing with care schemes in July 2019. They collected feedback from 34 residents, staff and visitors.

A number of key themes were featured in the report including: care plans, food provision, social isolation, activities, family/visitor involvement, housing environment, and staff behaviour and attitudes.

Healthwatch Hackney made a number of recommendations relating to each of these topics including communication and provision of care plans; involvement of residents in activities and daily tasks; recruitment of be-frienders; and protecting the wellbeing of staff members.

The services provider responded positively to the report and has actioned these recommendations. 

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General details

Local Healthwatch
Healthwatch Hackney
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing
Name of service provider
Century Court; Liz McKeon House; Leander Court; Rose Court

Details of people who shared their views

Number of people who shared their views
34
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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