Enter and view: Hough Green Health Park
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Healthwatch Halton undertook an enter and view visit to Hough Green Health Park in November 2025. They spoke to 17 patients.
Hough Green Health Park was clean, accessible and easy to navigate, and many patients spoke positively about their interactions with staff. People said they were often able to get appointments when needed, although some reported difficulty getting through at 8am or finding that appointments were taken quickly.
Patients had mixed confidence with online systems, with many preferring to contact the surgery by phone.
People also described receiving good support once they were in contact with staff, including those with additional or complex needs.
During the visit, the patient calling system had no sound or visual alerts, and a small number of patients said they had queued outside when needing urgent appointments. Clearer guidance on digital options may help some people.
Overall, Healthwatch observations and patient feedback showed a number of positive experiences, along with areas where adjustments could help improve access and communication.