Enter and View: Horncliffe House, Blackpool

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Summary of report content

Horncliffe House is a nursing home in Blackpool which has a capacity of up to 23 residents and supports adults who are aged 65 and over and generally suffer from dementia or other impairment issues. The visit was arranged as part of Healthwatch Blackpool’s enter and view schedule and was conducted on 7th September 2016 where 8 residents participated and offered their views.

Observation by the enter and view representatives reported that:

There were some mixed comments from the residents, some being positive and some being negative. These ranged overall on all aspects of the home from the level of care they received, the variety of food and drink provided and the variety of activities that were on offer.

After the observation, there were no recommendations given and when the service provider was given opportunity to feedback, they did not give a response.

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General details

Local Healthwatch
Healthwatch Blackpool
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Rehabilitation/enablement
Care home

Details of people who shared their views

Number of people who shared their views
8
Age group
65 to 79 years
Gender
All
Sexual orientation
Not known
Types of disabilities
Long term condition
Types of long term conditions
Dementia
Other
Does this report feature carers?
No
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