Enter and view: Hope House and Hope Place
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During the autumn of 2022 Slough Borough Council asked Healthwatch Slough to undertake a “Quality Visit” to two supported accommodation projects close to Slough town centre: Hope House and Hope Place. The aim of this service is to provide support and accommodation to individuals with mental health needs, based on a recovery approach. During their time in the service, customers receive personalised support to meet their needs, achieve goals and move on to more independent living.
Eight customers from Hope House and five customers from Hope Place participated in the interviews.
- Person centred care and support planning is liked by all customers
- All those interviewed believed they were on the correct level of support
- It is evident meetings are scheduled regularly and are open, light-hearted affairs. Confidentiality is still very important, and this is fully observed.
- Both hope House and Hope Place repeatedly received a 100% endorsement from its customers for the following: - Changes are always fully explained to residents - All report they are treated fairly - All are happy with their support worker and any alterations made to their plan. In event of any dissatisfaction / issues to raise, they all know where to go - All have a say in their living arrangements - All feel fully supported. - The quality and variation in activities that are offered to residents - A safe and secure environment - The excellent support workers available to the residents regardless of choice or initial allocation. They prioritise the care and support of the residents all the time. - The positive impact and improvement of residents’ lives
Hope House and Hope Place really does not need to do anything other than what it is doing now. All of those talked with saw a big improvement in their lives since arriving there and were unanimous in their aspirations of an independent life and saw a realistic possibility for the future. The only possible improvement would be an increase in the size of communal areas.