Enter and view: Homerton Hospital Sexual Health Services

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Summary of report content

Healthwatch Hackney undertook an announced Enter and View visit to Homerton University Hospital’s sexual health services at the Clifden Centre and Ivy Centre on 27 April 2022. They wanted to understand people’s experience of the services provided and talk to staff about their experience. 

The report looks at:

  • Covid-19 measures
  • General environment and accessibility
  • Booking appointments
  • Patient care, dignity and support
  • Feedback and complaints
  • Signposting and information
  • Website review
  • Calling the services

The report contains a number of recommendations about improving signage, accessibility, the consultation rooms, booking appointments, booking interpreters, information about complaints and providing feedback.  The report includes a response from the provider.

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General details

Local Healthwatch
Healthwatch Hackney
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Prevention of diseases, including vaccination, screening and public hygiene
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Mystery shopping
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Sexual health

Details of people who shared their views

Number of people who shared their views
31
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