Enter and view: Homerton Hospital Sexual Health Services
Download (PDF 1.39 MB)Summary of report content
Healthwatch Hackney undertook an announced Enter and View visit to Homerton University Hospital’s sexual health services at the Clifden Centre and Ivy Centre on 27 April 2022. They wanted to understand people’s experience of the services provided and talk to staff about their experience.
The report looks at:
- Covid-19 measures
- General environment and accessibility
- Booking appointments
- Patient care, dignity and support
- Feedback and complaints
- Signposting and information
- Website review
- Calling the services
The report contains a number of recommendations about improving signage, accessibility, the consultation rooms, booking appointments, booking interpreters, information about complaints and providing feedback. The report includes a response from the provider.