Enter and view: Homemead Care Home

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Summary of report content

Healthwatch Richmond undertook an announced enter and view visit to Homemead Care Home on 2 March 2017. They spoke to 30 people.

Healthwatch observed that Homemead is a well-run care home for residents with dementia, with good systems in place to care for their residents and that they work to a very high standard. There was a welcoming atmosphere in the home and Healthwatch saw evidence of good relationships and good communication between management, residents and staff.

Staff were positive about working at the home and Healthwatch saw staff engaging with patients kindly and with care. 

The manager at the home expressed concern over the challenges of access to the Mental Health for older people team. The Community Mental Health Team has responded to this finding and the local manager for the team has contacted Homemead directly to help resolve this issue.

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General details

Local Healthwatch
Healthwatch Richmond upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
30
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