Enter and view: Holy Name Community Rehabilitation Centre

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Summary of report content

Healthwatch Hull undertook an announced enter and view visit to the Holy Name Community Rehabilitation Centre on 11 November 2024.  It provides short term rehabilitation after an illness or injury.  They heard from 23 people altogether.

Holy Name Rehabilitation Centre generally provides good quality of care. The cleanliness of the facility was to a good standard and all service users spoken to agreed. The facility had a pleasant atmosphere, but the décor in some areas could be improved. 

Staff were friendly, communicated well and delivered a good standard of care. However, staffing levels were a concern at times, leading to some residents not receiving care in a timely manner. The staff who provided feedback felt they were short staffed and over worked, however, they said they generally enjoyed their job. Addressing the staffing challenges, would likely enhance the quality of care and staff satisfaction. Although most staff felt supported by management and that communication lines were good, maintaining this or improving this further would help towards an even better service.

The report has nine recommendations.

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General details

Local Healthwatch
Healthwatch Kingston Upon Hull
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Salford Men's Mental Health Commission
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Rehabilitation/enablement
Social prescribing

Details of people who shared their views

Number of people who shared their views
23
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