Enter and view: Holy Name Community Rehabilitation Centre
Download (PDF 1.29 MB)Summary of report content
Healthwatch Hull undertook an announced enter and view visit to the Holy Name Community Rehabilitation Centre on 11 November 2024. It provides short term rehabilitation after an illness or injury. They heard from 23 people altogether.
Holy Name Rehabilitation Centre generally provides good quality of care. The cleanliness of the facility was to a good standard and all service users spoken to agreed. The facility had a pleasant atmosphere, but the décor in some areas could be improved.
Staff were friendly, communicated well and delivered a good standard of care. However, staffing levels were a concern at times, leading to some residents not receiving care in a timely manner. The staff who provided feedback felt they were short staffed and over worked, however, they said they generally enjoyed their job. Addressing the staffing challenges, would likely enhance the quality of care and staff satisfaction. Although most staff felt supported by management and that communication lines were good, maintaining this or improving this further would help towards an even better service.
The report has nine recommendations.