Enter and view: Holt House

This is an enter and view report by Healthwatch Bury. Healthwatch representatives visited the Holt House care home to listen to residents and families about experiences there.

Key findings

• Holt House have an excellent level of person centred care and put the resident at the heart of every decision being made. This is a Salvation Army home which is led to Salvation Army standards, however is very inclusive and welcoming of anyone entering the doors. The one-to-one time provided on a daily basis is an excellent example of best practice and allows residents a more meaningful and supported relationship with staff. 
• The activities within the home have set a very high standard, with multiple events planned and the option to go out into the community with staff. 
• Spirituality is deeply respected within Holt house, with a Salvation Army chaplain on staff and residents offered spiritual support daily. 
• The manager has an open-door policy to be approachable to both staff and residents. In our time there we witnessed positive relationships between staff, management and residents.
• The home was clean throughout with a structured cleaning plan in place. 

There are recommendations in this report

• Feedback from residents and loved ones regarding food options was conflicting. It may be positive to explore opinions on food with loved ones to see if residents are communicating their opinions effectively. 
• Holt House do an exceptional job of providing activities and outings for residents. Some residents have requested more so it could be beneficial to add to the activities residents are able to access independently. Holt House do provide board games, a library and a few craft options which are 
  available outside of activity times with staff.

There are no follow up actions in this report.