Enter and view: Hollins Bank Care Home

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Summary of report content

Healthwatch Blackpool undertook an announced enter and view visit to Hollins Bank Care Home on 12 November 2024.  They engaged 5 residents.

Overall, Healthwatch Blackpool had a positive experience visiting Hollins Bank Care Home. The staff were friendly and welcoming to Healthwatch representatives and residents were also happy to talk to Healthwatch representatives. 

Feedback from residents and observations suggested that residents overall felt satisfied with the care received and were settled at Hollins Bank Care Home. The main areas for improvements include implementing a smokers box and smoking signs in the outdoor area. Where possible, improvements to the taste and quality of food, offering a variety of choices in an evening to avoid repetition. 

Finally, an effort to encourage family members to provide feedback by implementing feedback forms, surveys or meetings would provide further opportunities to identify the needs and views of residents. Overall, Hollins Bank Care Home can celebrate the many positives detailed throughout this report. 

 

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General details

Local Healthwatch
Healthwatch Blackpool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
5
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