Enter and view: Hollins Bank Care Home
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Healthwatch Blackpool undertook an announced enter and view visit to Hollins Bank Care Home on 12 November 2024. They engaged 5 residents.
Overall, Healthwatch Blackpool had a positive experience visiting Hollins Bank Care Home. The staff were friendly and welcoming to Healthwatch representatives and residents were also happy to talk to Healthwatch representatives.
Feedback from residents and observations suggested that residents overall felt satisfied with the care received and were settled at Hollins Bank Care Home. The main areas for improvements include implementing a smokers box and smoking signs in the outdoor area. Where possible, improvements to the taste and quality of food, offering a variety of choices in an evening to avoid repetition.
Finally, an effort to encourage family members to provide feedback by implementing feedback forms, surveys or meetings would provide further opportunities to identify the needs and views of residents. Overall, Hollins Bank Care Home can celebrate the many positives detailed throughout this report.