Enter and view: Hillside Care Home, Cheshire East

This is an Enter and View Report by authorised representatives from Healthwatch Cheshire East (HWCE) on the 10th February 2015.

Overall observations for this home: Promoted independence for residents/ Encouraged mobility both inside and outside the home/ Provided stimulation and social activity

Summary:

Hillside is a small privately owned Care home. The general impression from the is that adequate standards of care and activity within

Hillside Care Home are provided, but certain aspects of social activities could have been improved. Residents are given choices about food and what clothing they wear. Staff members encourage maintenance of independence in mobility and help with aspects of personal care when required.

The authorised representatives divided their findings into the following themes:

Welcome/ Security of building/ Staff/Residents/ Relatives and Friends/ Meals and Drinks/ Communication and Social activity/ Environment, furnishings and building.

Their final Conclusions were as follows: In conclusion, after the initial unfortunate start to visit, the Manager went to great lengths to provide us with as much information as possible. It is evident that the staff are under pressure to meet the resident’s needs, but are kind and friendly in their interactions with everyone and appear to know their residents well. The residents would benefit from more opportunities to engage in social activities both in the care home and with outside visits.