Enter and View: Hillcroft Nursing & Care Home

Download (PDF 10.67 MB)

Summary of report content

Healthwatch Dudley visited Hillcroft Nursing and Care Home in August 2024 to speak to residents and their families to discover what life is like for the people who live there. They discovered that residents and their loved ones know where to go if they have concerns and that Hillcroft actively responds to their concerns and recommendations.

Key findings

  • Most people felt the staff were caring.
  • 93% of people said bedrooms were clean and comfortable.
  • 100% of people said they felt safe at Hillcroft.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Dudley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not applicable
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
26
Did you find this attached report useful?
0
No votes have been submitted yet.