Enter and view: Hillcrest Care Home, Frodsham

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Summary of report content

Healthwatch Cheshire West undertook an announced enter and view visit to Hillcrest Care Home, Frodsham, on 15 July 2024.  They spoke to 13 people.

The report looks at:

  • The external and internal environment and facilities
  • Quality of care
  • Relationships with staff
  • Connection with friends and family
  • Activities
  • A person centred experience
  • Food and drink

The report contains six recommendations.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
13
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