Enter and view: Highfield Scheme Ltd, Great Harwood

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Summary of report content

Healthwatch Lancashire undertook an Enter and View visit to the Highfield Scheme Ltd on 5 July 2022.  They wanted to obtain the views and experiences of clients, relatives and staff and observe and assess the quality of services. They spoke to 30 people.

The report looks at:

  • client interactions
  • Staff
  • The centre building
  • Feedback from service users
  • Feedback from friends and relatives
  • Feedback from staff

The report contains four suggestions on communications with relatives, kitchen facilities, the garden and activities.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Day care centre (social care)

Details of people who shared their views

Number of people who shared their views
30
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