Enter and view: High Peak

Healthwatch Warrington undertook an announced/unannounced enter and view visit to High Peak Care Home on 15 January 2025.

In summary, High Peak offers a caring and supportive environment where residents feel safe and well-looked after by a dedicated and friendly staff team. Both residents and their relatives expressed satisfaction with the care provided, highlighting positive relationships and staff responsiveness. 

The home provides access to essential services and activities, although there is room for improvement in creating a more structured and visible activity schedule. However, the physical condition of the building, including its décor, lighting, and maintenance, detracts from the overall experience, creating a tired and somewhat depressing atmosphere. 

Bathrooms are adequately equipped, but storage issues and clutter in communal areas raise concerns about safety and accessibility. Similarly, the outdoor areas require attention to enhance their usability and appeal. Food quality is appreciated, but menu choices are limited. While feedback is welcomed through regular meetings, the implementation of a "you said, we did" board could further demonstrate responsiveness to residents' and families' concerns. 

Overall, while the home provides effective care and fosters a supportive environment, addressing the issues of maintenance, clutter, and organisation could significantly enhance the quality of life for residents and visitors alike.