Enter and view: Heliosa Congleton, Cheshire East

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Summary of report content

In June 2017 Healthwatch Cheshire undertook an Enter and View to Heliosa Care Home.

Healthwatch Cheshire as part of its work plan monitor nursing and care provision across the area.

From observations and discussions with staff and residents, the main themes from the report were:

• Residents at Heliosa seemed happy safe and contented

• The staff appeared caring and were observed being responsive to residents needs

• The home was clean with a welcoming feel to the visitor and corridors were clear of clutter

A number of observations and recommendations were made within the report and included those below:

• Toilet signage to be improved

• Alternative arrangements should be in place to allow activities to continue when the activity co-ordinator is on sick leave or holiday

• Better use of picture frames/wall-inset panels

• The website requires updating

At the time of the report there was no response included from the provider.

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General details

Local Healthwatch
Healthwatch Cheshire East
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Rehabilitation/enablement
Adult social care, including care packages and social workers

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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