Enter and view: Heathside Care Home

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Summary of report content

Healthwatch Warrington undertook an announced enter and view visit to Heathside Care Home on 26 September 2025.

Overall, Heathside presents as a caring and homely feel care home. Staff were observed to be attentive and respectful, fostering positive relationships with residents. The home offers a good range of activities and maintains strong links with the local community. 

Residents expressed appreciation for the quality and quantity of food. The environment is secure, but some areas particularly in décor and maintenance would benefit from refurbishment to improve comfort and appearance. 

In summary, Heathside provides a warm and welcoming environment. Addressing the few areas identified for improvement would further enhance the quality of life for residents

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General details

Local Healthwatch
Healthwatch Warrington
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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