Enter and view: The Heathers Nursing Home

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Summary of report content

Healthwatch Staffordshire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way.

Healthwatch Staffordshire visited The Heathers Nursing Home, on 12/06/2018.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Staffordshire found that we found a home which offered high standards of facilities and care. Most of the findings of the most recent CQC inspection had been, or were being, acted on. were several areas of concern relating to the health and safety of residents, staff and visitors.

The recommendations within the report are to consider the extent to which activities are offered across 7 days per week and are aligned to the individual interests and life stories of residents. Also they recommend how support is given to staff who find e-learning difficult to undertake and then to apply and embed in their working practices.

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General details

Local Healthwatch
Healthwatch Staffordshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Administration (records, letters, results)
Booking appointments
Cleanliness, Hygiene and Infection Control
Building, Decor and Facilities, including health and safety
Diagnosis
Health inequality
Written information, guidance and publicity
Caring, kindness, respect and dignity
Other
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
The Heathers Nursing Home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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0
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