Enter and view: Heathercliffe Residential Care Home
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Healthwatch Cheshire West conducted an Enter and View visit to Heathercliffe Residential Care Home, on 5 March 2014. Heathercliffe is a privately owned, 22 bed, Care home offering residential and Dementia care.
The report notes that the Home is an old building, well converted but with some steps between levels. Hand rails and grab rails are well provided, but the steps themselves could be better highlighted for those with failing sight. The courtyard and parking area paving require maintenance and updating, but since residents do not normally use these areas, the Authorised Representatives did not feel that this was of real concern.
On the basis of this visit, the Authorised Representatives felt that Heathercliffe appeared to have a good atmosphere; relaxed with a sense that everything is calm and under control. The report states that 'behind this gentle touch appears to lie an efficient and experienced management with a strong emphasis on vocational motivation within the staff team'. The mix of service users appears well suited to the purpose and design of the facility. The vising team reported that the Manager is open to suggestions but defends her staff and methods firmly. The proximity and involvement of the owner appeared to be a positive factor.
No recommendations were made and no provider response was included in this report.