Enter and view: Heathcotes (Blythe Bridge)

Healthwatch Staffordshire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way.

Healthwatch Staffordshire visited Heathcotes, on 03/10/2018.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Staffordshire found some good practice in the Home, by management and staff. However, there were some areas of hygiene and cleanliness which could be improved and potentially resolved by supervision of staff by the management team.

The recommendations within the report informs attention should be paid to malodours. The kitchen and dining room should be deep cleaned and both areas should be kept free from food remnants. Consideration should be given to improving signage to the Home. The grounds should be kept tidy and weed-free. The surface of the car park should be improved. Consideration should be given to displaying requisite notices in the entrance hall. The Manager should continue to personally assess prospective clients to ensure there is no conflict with current clients.