Enter and view: Heart of Sandwell Day Hospice, Sandwell

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Summary of report content

Healthwatch Sandwell conducted an Enter and View on Heart of Sandwell Day Hospice, Sandwell, part of Sandwell and West Birmingham Hospitals NHS Trust. The visit was carried out over two days, on 12 July 2017 and 24 July 2017. The visit was arranged as part of Healthwatch Sandwell’s enter and view schedule.

Observation by the enter and view representatives reported that:

In general the comments and observations were mainly positive with the patients feeling they were happy and satisfied

Recommendations were made by the enter and view team which were read by the hospice Trust who agreed to act where necessary.

A response was provided by the hospice.

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Parking and transport
Staffing - levels and training
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients
Palliative/end of life care
Patient Transport and NEPTS
Name of service provider
Rowley Regis Hospital

Details of people who shared their views

Number of people who shared their views
11
Age group
All
Gender
All
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