Enter and view: Heart of Sandwell Day Hospice

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Summary of report content

Healthwatch Sandwell gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sandwell to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Sandwell visited Heart of Sandwell Day Hospice on 2nd June 2018.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs on arrival at Rowley Regis hospital we saw signage in the reception area clearly displaying the location of the Day Hospice. Staff again told them that they believe information about the Day Hospice services could be promoted more widely particularly through the GP network. Transport continues to cause staff concern. Whilst some patients travel to the hospice by car (usually by a carer or relative) many patients rely on the minibus which was originally provided partly by charitable means.

The report includes 2 recommendations.

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Written information, guidance and publicity
Parking and transport

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Heart of Sandwell Day Hospice

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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