Enter and view: Healthy Hounslow - stop smoking service

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Summary of report content

Healthwatch Hounslow undertook an enter and view visit to the Healthy Hounslow Stop Smoking Service on 15 November 2024.  They spoke to 10 people.

The report looks at:

  • Building and signage
  • Appointments
  • How the service is promoted
  • The Better Points reward system
  • Programme Communication
  • Support and Lifestyle changes
  • Referrals

The report contains a number of recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Hounslow
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Lifestyle and wellbeing; wider determinants of health
Referrals
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Public health (inc healthy lifestyle services such as smoking cessation or weight management)

Details of people who shared their views

Number of people who shared their views
10
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