Enter and view: Hazelmere Medical Centre

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Summary of report content

Healthwatch Leicester and Healthwatch Leicestershire undertook an announced enter and view visit to Hazelmere Medical Centre on 15 November 2023.  They spoke to 55 patients.

Key findings:

  • The practice is accessible for all patients.
  • Hazelmere Medical Centre is a training practice. 
  • The practice is using a new telephone system that is 'cloud' based. 
  • The practice has good accessibility facilities for patients. 
  • Most patients said they phoned in to make an appointment. 
  • Most people said for urgent appointments, they can normally see a doctor or clinician on the same day. 
  • Most people said they do not see the doctor or nurse of their choice. 
  • Most people have rated the quality of medical care and treatment at this surgery as ‘very good’.

The report has four recommendations on acting on patient feedback; patient information, the appointment system and choice of practitioner.

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
55
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