Enter and view: Hazelmere Lodge
Download (PDF 344.43 KB)Summary of report content
This is an enter and view report conducted by Healthwatch Bucks 29 November, 2016. During the visit Healthwatch representatives spoke to 20 people, which included a mix of staff, residents and relatives. The visit was unannounced, though a two week window for the visit was given.
Overall the home was found to be operating to an acceptable standard. There were mixed views with some good practice, but a need for greater continuity around use of agency staff and more trips outside.
Recommendations were made as part of this report. A response from the home manager has been attached.
Summary of recommendations:
- Put up written menus in every unit and picture menus where residents live with dementia.
- Ensure lounge chair cushions, perhaps cleaned by nightstaff, are put straight first thing in the morning.
- Ensure residents are reminded about activities close to when they are about to occur especially if they are to take place in a different unit to the one they live in.
- Encourage all staff to interact actively,not just reactively, with residents.
- Ensure all toilets have accessible emergency pull cords.
- Make use of the reminiscence resourcesat Bucks Libraries.
- Remind those who have difficulty withtheir sightthat there are other options to paper books and newspapers such as reading on a tablet where print can be enlarged, subscribing to Talking papers and/or Calibre Audio Library or borrowingaudio books from Bucks libraries.