Enter and view, Havering Court Nursing Home, Havering

Enter & View visit undertaken by representatives of Healthwatch Havering who have been duly authorised by the Board to carry out visits. The team was accompanied by the Deputy Manager, newly appointed Administration Assistant.

Background:

• There are 51 residents at Havering Court ages ranging from 23 years to 84.

• Residents are referred from a wide area because of the special type of care provided. All residents require nursing, with some living with mental illness. None are specifically diagnosed with dementia. Respite and palliative care may be provided if a bed is available.

• Staffing provision is over 12-hour shifts with some members of staff remaining following the end of shift to ensure appropriate handover.

• The home no longer signed up to the Gold Standard framework, preferring instead to opt for its own PEACE programme, which is believed to encompass all the aspects of the Gold Standard framework.

• Virtually all residents are subject to DoLs but, like most care homes, there is concern at the length of time it takes for the Local Authority to confirm them.

• All care plans/MAR sheets/risk assessments etc., are updated monthly but there is also a weekly ad hoc audit undertaken.

• Medication is provided by Lloyds Pharmacy, whose staff assist in audits.

• The home has a full-time physiotherapist and chiropodist

• A number of volunteers assist in activities take place both during the week as weekends.

Recommendations

That

• Consideration be given to a more varied colour scheme when re-decoration takes place.

• Consideration be given to providing an air-conditioning unit in the cinema.