Enter and view: Haven Lodge Care Centre

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Summary of report content

Healthwatch North Somerset undertook an Enter and View visit to Haven Lodge Care Centre on 28 January 2016.

The report looks at:

  • Observations and findings
  • Personal care and dignity of residents
  • Independence of residents
  • Staff
  • Activities
  • Food and drink
  • Carers and relatives
  • Staff satisfaction.

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General details

Local Healthwatch
Healthwatch North Somerset
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Public consultation and engagement
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Haven Lodge Care Centre

Details of people who shared their views

Number of people who shared their views
3
Age group
65 to 79 years
Gender
All
Ethnicity
All
Pregnancy/maternity
N/A
Types of disabilities
No
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