Enter and view: Haven Court, South Shields

Healthwatch South Tyneside carried out an enter and view visit to Haven Court nursing home in South Shields on 31st August 2017.

The visit was carried out because Healthwatch South Tyneside considered that conducting Enter and View visits across all the care and nursing homes in South Tyneside would present valuable evidence of what is being delivered around ‘Meaningful Activities’ and what is in place for residents to keep them mentally and physically stimulated to enhance their quality of life.

During the visit, staff spoke to five residents as well as members of staff.

The Healthwatch South Tyneside board commented: "With an Activities Co-ordinator plus eight volunteers it would appear the programme of activities was weak but could be improved with the extra support of families and friends if they are asked to participate with activities or events. We hope in the future more events or activities take place within Haven Court including the outside areas but we acknowledge in the report there seems to be a design issue with the roof top garden that needs to be resolved. We would like to see more engagement from the staff to understand what the residents interests
are and how that is presented and delivered within their care / activities plan.

Residents, family and friends appeared happy but the report implies a lot more could be done to engage and stimulate the residents of Haven Court. However, the report states that staff were friendly and worked very hard to make residents comfortable."