Enter and view: Hatton Court Care Home

Healthwatch Telford and Wrekin conducted an Enter and View on Hatton Count Care Home on 18 March 2015.

The visit was arranged as part of Healthwatch Telford and Wrekin’s Enter and View schedule.

Observations by the Enter and View representatives reported that: at the time of the visit, the evidence was that Hatton Court Care Home was operating to a good standard of care with regard to dignity and respect; all residents appeared to be comfortable, well cared for and clean; most of the residents and visiting relatives spoken to were very satisfied with the care provision, rooms and food; Members of staff were observed interacting with residents in a friendly and caring manner. At mealtimes members of staff sit beside residents requiring assistance.

Three residents indicated that they were unhappy about being in a home rather than their own home but that Hatton Court was very good.

The report recommended the following:

- This report highlights the good practices observed during the visit and reflects the appreciation that most residents spoken to felt about the care and support provided.

- The findings indicate that staff should be made aware regularly of the importance of residents’ dignity and respect and the need for interaction with the residents during any procedures.

- All staff should be reminded of the designated place for storing wheelchairs, and maybe alter the home health and safety policy, so that under no circumstances should they be stored in communal bathrooms.

- Although there is a second large lounge with two pianos, the room is used very infrequently (only for large parties such as birthdays and Christmas). This room could possibly be better utilised at other times for pastimes and other forms of entertainment.

- Consider more support for the activities co-ordinator, such as a part-time assistant, to allow more flexibility for outings for the residents, and provide some support in the home while the co-ordinator is out with individual residents. The activities co-ordinator was praised by all residents, and all have recognised that she does the best she can.

The provider in response welcomed the report and outlined their plan to address the issues raised in the report.