Enter and view: Hassingham House Care Centre

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Summary of report content

In September 2017, Healthwatch Norfolk carried out an announced enter and view visit to Hassingham House Care Centre, a residential neurological and spinal injury nursing care provider, to speak with residents about their wellbeing.

Two Authorised Representatives visited the service and made observations of: the premises and environment, meals, activities and staffing. They also spoke with relatives of the residents.

The report highlights positive findings, including a wide range of communal and bedside activities, good choice of food and dietary needs catered to, friendly and caring staff that interact with residents, and happy residents and relatives.

The report makes 2 recommendations: to make the dining room a more welcoming space and to continue exploring the option to convert the wheelchair store into a Quiet Lounge.

The provider responded to the report; they have since had blinds fitted in the dining room and are putting into place some plans for refurbishment.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Name of service provider
Hassingham House Care Centre

Details of people who shared their views

Number of people who shared their views
0
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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