Enter and View: Harvest View

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Summary of report content

Healthwatch Sandwell undertook an announced enter and view visit on 28 February 2024 to Harvest View, an integrated social care and health facility with a focus on reablement.

The report looks at:

  • The internal and external environment of the facility
  • The admission and discharge processes
  • Accessibility needs of service users
  • Staffing
  • Being listened to
  • Choice
  • Being involved
  • Comments and complaints

The report contains 12 recommendations.

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Discharge
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Rehabilitation/enablement
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