Enter and view: Harpers Villas Care Centre

Healthwatch Walsall gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Walsall to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Walsall visited Harpers Villas Care Centre on 25/10/2018.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed, overall at the time of the visit the feedback received was mostly positive and the staff are striving to provide a good standard of care. Residents appear happy and well cared for and staff seem to be adequately trained. However, feedback suggests that staffing levels could be increased to alleviate pressures on existing numbers and allow even more time spent with residents in the caring process. Facilities are clean and comfortable and food standards are good. The home is going through a process of change and review at this moment in time, not least with the structural alterations. It is hoped that when these processes have been completed the home can achieve a higher CQC rating. In addition, a review of the provision of activities would be beneficial to the overall wellbeing of the residents and relatives.

The recommendations are to review the provision of a dedicated activities coordinator to ensure sensory stimulation and engagement for all residents. Review overall staffing levels to ensure adequate time and resources are available to individual staff members to facilitate adequate interaction with residents. Revisit accessibility and usability of garden/ outside area when all construction work is completed, and garden has been returned to resident and visitor accessible. Ensure all residents/ relatives are aware of individual details of care plans. Achieve 5-star food hygiene rating.