Enter and view: Harmony House Care Home
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Healthwatch Blackpool undertook an enter and view visit to Harmony House Care Home on 3 September 2025. They spoke to 4 people.
Feedback from residents and observations suggested that residents overall felt satisfied with the care received. The main areas for improvements in the home include addressing maintenance issues such as ruffled carpets that may pose a trip hazard and continuing general touch-ups like wall improvements. To support residents’ choice and awareness, food menus should be displayed clearly in dining rooms and communal areas, rather than only in booklets.
As the home grows, introducing a visible activity calendar and expanding inclusive group activities, particularly for those with limited mobility, would enhance engagement. Resident involvement can be further strengthened by holding monthly meetings, offering 1-1 sessions, engaging relatives through dedicated meetings, and providing anonymous suggestion boxes to encourage feedback. Expanding use of the salon to include services such as manicures and pedicures could further improve resident satisfaction.
In addition, exploring ways to develop or enhance outdoor spaces for activities and relaxation would give residents greater opportunities to enjoy fresh air and time outside.
Overall, Harmony House Care Home can celebrate the many positives detailed throughout this report. As the number of residents builds up, it will be important to continue building on these strengths and maintaining the positive culture observed.