Enter and view: Hampton Wick Surgery

Download (PDF 6.5 MB)

Summary of report content

Healthwatch Richmond upon Thames undertook an enter and view visit to Hampton Wick Surgery on 28 and 29 May 2025.  They spoke to 28 people.

The report looks at:

  • The internal and external environment and facilities
  • Appointment booking
  • Waiting times for appointments
  • Communication
  • Prescriptions
  • Referrals
  • What patients think of staff
  • Whether appointments run to time
  • Staff feedback about culture and training

Overall, Healthwatch felt that the practice provided good care to patients. The report contains seven recommendations and a response from the provider.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Richmond upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Medication, prescriptions and dispensing
Public consultation and engagement
Referrals
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
28
Did you find this attached report useful?
0
No votes have been submitted yet.