Enter and view: Hampton Care

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Summary of report content

Healthwatch Richmond undertook enter and view visits to Hampton Care on 2 November and 7 December 2017.  They spoke to 67 people.

During the visits to Hampton Care Healthwatch Richmond observed that the home was well-run and was putting in place good systems to care for their residents to a high standard. The home had a welcoming atmosphere and Healthwatch saw evidence of good relationships and good communication between management, residents and staff. Hampton Care is in a period of transition and the new owners and management showed good awareness of the changes that need to be made to the running of the home and have made good progress in starting to implement these changes.

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General details

Local Healthwatch
Healthwatch Richmond upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
67
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