Enter and view: Hambleton Grange Care Home

Healthwatch North Yorkshire undertook an enter and view visit to Hambleton Grange Care Home on 26 August 2022.  They wanted to gather the views of the residents and their relatives and the experiences of the services provided.  They spoke to 23 residents, 5 residents’ friends or family members, and 4 members of staff.

They identified the following positives:

• It is a great home with a cinema and activity rooms.
• The staff are friendly.
• The home has a welcoming environment.
• Hambleton Grange Care Home is clean and well decorated.
• It is a dementia friendly care home.

They identified the following areas for improvement:

• Ensure signage for communal rooms is visible when doors are open.
• Consider using different coloured floor coverings on different floors to make it easier for people to identify where they are in the home.
• Encourage agency staff to wear name badges to help the residents interact with them.
• Involve residents’ relatives in the development and discussions about their care plans.
• Try to ensure that people do not lose glasses or hearing aids, or that these can be identified and returned to the correct resident quickly.