Enter and view: Halton Hospital Pre-operative Clinic
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Healthwatch Halton carried out an Enter and View review of the pre-op unit at Halton Hospital on three occasions; twice in June 2017 and a third visit in September 2017.
During the project, the team engaged with total of 24 patients and carried out a short survey. The feedback extremely positive. The team were also impressed with the service being provided to service users by the staff during the visits.
While the majority of feedback was positive some patients commented that they would have liked a choice of hospital for their pre-op assessment and 31% stated they would have like some more information on the actual pre-op assessment. Additionally, some patients explained that they had attended Warrington hospital for most of their preop checks but then had to travel to Halton to see the Anaesthetist.
The report makes 4 recommendations: to continue working with Healthwatch to listen to the patient voice, to ensure seating is suitable for those with mobility needs, to offer patients more say in where they receive care, and to give more information about what to expect at pre-op assessments.
The report does not contain a response from the service provider.