Enter and view: Hadley Lawns Residential and Care Home
Download (PDF 175.98 KB)Summary of report content
Healthwatch Barnet conducted an announced Enter and View visit to Hadley Lawns, a 41 bed BUPA residential home, on 21 May 2014 as part of a planned programme of work.
Hadley Lawns is a converted and refurbished former private house with well kept gardens. The Home caters for residents who have had strokes, people with Parkinson’s, people with stoma bags and /or using PEGS and people with palliative care needs. People with a dementia diagnosis are not accepted but if this develops while they are resident, this is catered for. Hadley is used regularly for respite care, often by the same people for many years.
Residents and relatives spoken to by the Enter and View Authorised Representatives expressed general satisfaction with their care but felt that it was important to visit regularly to keep abreast of changes and to ensure the best care was being given at all times. BUPA is currently
restructuring in line with the economic climate and, the report states, this needs to be managed effectively, as it has affected staff morale in spite of an enthusiastic and caring new Manager.
Some of the staff spoken to by the visiting team suggested that services were focussed predominantly towards the residents on the residents on the lower floor (residential care) and that more could be done to improve the quality of life for residents with nursing needs on the top floor. One relative commented that the food had been poor but has recently improved. Families will often help their relatives at meal times and some non care staff may support residents eating downstairs. Authorised Representatives observed food being left uncovered and a resident who appeared to be asleep having food left in front of her without a member of staff rousing them , even when alerted to this by one of the visiting team.
The report acknowledges that Hadley Lawns is part of the much larger BUPA organisation and as such may not be in a position to implement all the changes that are needed in a timely manner. The Healthwatch Barnet visitors felt that the current Manager comes across
as able, enthusiastic, interested in promoting change, and cares for the residents and is well aware that, unless the local community rates the Home, Resident numbers will not rise.
The report makes a number of recommendations, including some aimed at the overarching BUPA organisation, the Home Manager has responded very positively to the recommendations that she is able to implement, and advises what actions have been, or are going to be, taken.