Enter and view: Grove House Practice

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Summary of report content

Healthwatch Halton undertook an announced enter and view visit to Grove House Practice in November 2025.

Grove House Practice is clearly valued for the care it provides. Patients spoke positively about the professionalism of the clinical team and the support they received once they were in the consultation room. 

At the same time, the move towards digital-first access does not work well for everyone. Some people described missed PATCHS requests or inconsistent administrative follow-up, which affected their confidence in the system. 

Small improvements to the environment, clearer communication, and better support for carers and those who struggle with digital tools would help create a more consistent and accessible experience for patients.

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Remote appointments and digital services
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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