Enter and view: Grosvenor Manor Care Centre

Download (PDF 795.69 KB)

Summary of report content

Healthwatch Cheshire West undertook an announced enter and view visit to Grosvenor Manor Care Centre on 26 June 2024.  They spoke to 20 people.

The report looks at:

  • The environment
  • Quality of care
  • Privacy, dignity and respect
  • Interaction with staff and connection with friends and family
  • Activities
  • Person centred experiences
  • The communal areas
  • Meals and food
  • Care home best practice initiatives

The report contains two recommendations and a response from the provider.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Cheshire East
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
20
Did you find this attached report useful?
0
No votes have been submitted yet.