Enter and view: Grosvenor House
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Healthwatch Hounslow undertook an announced enter and view visit to Grosvenor House on 24 October 2024. They spoke to 3 residents, 2 family and 6 staff.
Key issues that the visit identified:
- Inequity in care
- Insufficient staff
- The need to improve the outside space
- Lack of communication between staff and residents and with residents' wider family
- The need for a designated visitors room
- Renovations
- the need for in house visits from healthcare professionals
The report includes a response from the provider.