Enter and view: Grosvenor House

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Summary of report content

Healthwatch Hounslow undertook an announced enter and view visit to Grosvenor House on 24 October 2024. They spoke to 3 residents, 2 family and 6 staff.

Key issues that the visit identified:

  • Inequity in care
  • Insufficient staff
  • The need to improve the outside space
  • Lack of communication between staff and residents and with residents' wider family
  • The need for a designated visitors room
  • Renovations
  • the need for in house visits from healthcare professionals

The report includes a response from the provider.

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General details

Local Healthwatch
Healthwatch Hounslow
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
11
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