Enter and view: Greville House

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Summary of report content

Healthwatch Richmond undertook an announced enter and view visit to Greville House Care Home on 17 and 31 October 2016.  They spoke to 39 people in total.

The report looks at:

  • The internal and external environment
  • Staffing and staff training
  • Care management
  • Involvement of residents and relatives
  • Activities
  • Mealtimes

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General details

Local Healthwatch
Healthwatch Richmond upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
39
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