Enter and view: Gresleydale Healthcare Centre
Download (PDF 2.15 MB)Summary of report content
Healthwatch Derbyshire undertook an enter and view visit to Gresleydale Healthcare Centre on 25 March 2025. They spoke to 80 people.
During the visit Healthwatch spoke to 73 people. Most people were positive about the care they received from Gresleydale.
Most people were using cars to attend. There is limited information available about public transport options on the website.
The website is the most popular place for people to get information. Feedback told us that the website would benefit from improved accessibility
Many people mentioned long waits on the telephone, with people unaware of alternative booking options such as the NHS App or walk-in.
There is poor Wi-Fi and mobile signal in Gresleydale. Better Wi-Fi could improve people’s experience and enable them to use the QR codes
There is some confusion over the entrance signage with some people mistaking the pharmacy for Gresleydale • Increased signage could make Gresleydale more dementia friendly
The waiting area could be improved by including toys, games and magazines
Some people were unaware that they could request reasonable adjustments, such as a quiet waiting area or double appointments. If more people knew about this, their visit to Gresleydale could be improved.
People were unaware of the lesser-known services such as HPV vaccines, teenage health and minor surgery.
They also spoke to seven staff members during the day. The staff praised their team and workplace environment.
Overall, Gresleydale was found to be accessible, though some signage could be improved to help new patients locate the building. Whilst most people were satisfied with the services, many mentioned how long they had to wait on the phone.