Enter and view: Gresham Lodge Care Home

Healthwatch North Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services.

These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch North Lincolnshire visited Gresham Lodge Care Home on 17/11/2016.

The summary of findings highlight; The home was warm, inviting and clean with neutral decoration; residents also had plenty of food and support was provided when required; both residents and Healthwatch representatives felt that staff were supportive of residents and provided any assistance required, including personal care; residents also felt that they could raise any concerns or worries with staff and privacy was respected; during the Enter and View visit it was noted that residents were given choices over many aspects of day to day life, for example, residents can select what they would like to eat from a menu and if residents do not like what is on offer then alternatives are provided; residents are able to choose where to eat, whether in their own rooms or in the dining room; residents are also free to choose the clothes they would like to wear and assistance is provided if necessary.

The report includes 4 recommendations and does not include a response from the provider.