Enter and view: Greenacres

Healthwatch Liverpool undertook an enter and view visit to Greenacres Care Home on 24 June 2024.  They spoke to 6 people.

Overall, Healthwatch observed that Greenacres Care Home seems to be running well. The small number of residents they spoke to all seemed happy with the care home and were especially pleased with the kindness and care shown by staff. Multiple residents considered that the staff treated them like family which was great to see. 

The staff Healthwatch spoke to gave similar reports of enjoying their work. They seemed to really value their residents and want to provide care that was personalised and effective. Multiple staff have worked at the care home for many years which speaks to a working environment where they feel valued and supported. The long serving management structure and senior staff no doubt helps to build a continuity of care and support for both residents and staff. 

There was some confusion upon entry where Healthwatch authorised representatives were not met by staff and were able to sign in and speak to a resident before we met a member of staff in the corridor. Although staff were aware of the visit it is good practice to meet visitors before they are able to have contact with residents indoors. Healthwatch understand that the reception layout has changed previously to improve the visitation facilities for residents. 

There were some areas of the care home were the furniture and rooms did look a little worn. The main area Healthwatch noticed this is in the larger lounge towards the back where a resident was enjoying completing puzzles. The area was clean and spotless it just seemed that some of the furniture and equipment was becoming quite worn.

The report contains two recommendations and a response from the provider.